How Can We Help You Travel Hassle-Free?

Your fare is calculated for the distance you book — base fare plus distance fare plus driver allowance for that one leg. There is no charge added for a return journey you never take.

A one-way intercity cab on an available route. Search shows currently configured routes and vehicle categories.

A booking is fixed to one pickup and one destination — there's no stop or waypoint feature yet. If you need to note something for your driver (an extra pickup point, a landmark, a short planned halt), add it in Special Instructions when you book, or contact support before you travel.

Any pickup time in the future is accepted — there is no minimum advance-booking window enforced. Booking earlier still gives more time for a driver to be found and assigned.

You choose an available vehicle category — Hatchback, Sedan, SUV or MUV, whichever are configured for your route — rather than a specific model. Assigned driver and vehicle details are displayed in your booking once available.

You can specify a passenger count of up to 8 when booking. Exact seating and luggage space depend on the vehicle category assigned — if you're travelling with a larger group or significant luggage, mention it in Special Instructions so an appropriate category can be considered.

There's no automatic flight or train tracking yet. Add your flight/train details or expected arrival time in Special Instructions when booking, or contact support as early as you can so your pickup can be coordinated.

You can review a backend-calculated estimate before booking. After creating the booking, review its saved fare breakdown before proceeding to payment.

The base fare, distance fare and driver allowance make up your total. The itemised breakdown also lists toll, parking, permit, night and platform charge lines, plus tax and a payment fee — each shown as configured for your booking. Review the full breakdown before you pay.

Use My bookings to request cancellation before the trip starts. The server checks the current booking state. If a refund is pending, its status remains visible in your booking.

A cancelled booking with a captured payment enters refund processing. Refunds are reviewed and processed by an administrator through the payment provider — no fixed settlement time is promised, so check your booking status for the current REFUND_PENDING / REFUNDED state.

Drivers submit documents — driving licence, vehicle registration certificate, vehicle insurance, identity proof and address proof — which our operations team reviews. Only an approved driver becomes eligible for trip assignment; this is enforced at the account level, not only a policy statement.

Yes. Once a driver is assigned to your booking, their details are shown in your booking so you know who's arriving.

Phone verification protects your account. A separate trip-start code helps verify the start of your ride; share that code with your assigned driver only when you are ready to travel.

Contact our support team as soon as you can — through Contact or the Help Center — and they'll help coordinate next steps. Your booking's live status is visible throughout, so you and support are looking at the same information.

Review the saved fare breakdown, then pay the full amount through the checkout provider. Payment is verified by our backend before driver search starts — a success message in your browser alone is not confirmation of that, so check your booking status after checkout.

Payment verification starts the driver search. Your booking status shows when a driver has been assigned and accepted the trip.

AMY.CAB doesn't generate a separate downloadable invoice document yet. Your booking's full fare breakdown is visible in My bookings after payment, which you can use as your record of the charge.