A little clarity before you set off. Find answers about fares, booking and your journey.
Why do I only pay a one-way fare, not a round trip?⌄
Your fare is calculated for the distance you book — base fare plus distance fare plus driver allowance for that one leg. There is no charge added for a return journey you never take.
What's included in my fare?⌄
The base fare, distance fare and driver allowance make up your total. The itemised breakdown also lists toll, parking, permit, night and platform charge lines, plus tax and a payment fee — each shown as configured for your booking. Review the full breakdown before you pay.
What happens to my refund after I cancel?⌄
A cancelled booking with a captured payment enters refund processing. Refunds are reviewed and processed by an administrator through the payment provider — no fixed settlement time is promised, so check your booking status for the current REFUND_PENDING / REFUNDED state.
How are AMY.CAB drivers verified before they can accept a trip?⌄
Drivers submit documents — driving licence, vehicle registration certificate, vehicle insurance, identity proof and address proof — which our operations team reviews. Only an approved driver becomes eligible for trip assignment; this is enforced at the account level, not only a policy statement.
How do I pay for my booking?⌄
Review your saved fare breakdown, then pay the 20% deposit through checkout. Pay the remaining balance directly to your driver. Verified deposit payment starts driver search; check My bookings for payment and driver-assignment updates.